Error when Adding CMS License

When uploading the the Cisco Meeting server License to the platform as you get it from Cisco you get the following error:simple solution to this is to rename the license file to cms.lic and you are now able to upload to the file to CMS without any errors

you can check the license in CMS with the following command

acano> license
Feature: callbridge status: Activated expiry: 2017-May-18 (89 days remain)
Feature: turn status: Activated expiry: 2017-May-18 (89 days remain)
Feature: webbridge status: Activated expiry: 2017-May-18 (89 days remain)
Feature: branding status: Activated expiry: 2017-May-18 (89 days remain)
Feature: recording status: Activated expiry: 2017-May-18 (89 days remain)
Feature: personal status: Activated expiry: 2017-May-18 (89 days remain)
Feature: shared status: Activated expiry: 2017-May-18 (89 days remain)

 

 

 

 

 

 

 

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Death to the phones of old

As of CUCM version 11.5 Cisco has finally removed support for the legacy phones, now when i say Legacy i mean really old phones.. i understand why theyve removed its support and have always been impressed on why they have had these in for so long. They make some really tough phones, I remember visiting a customer site with a really intense call center and phone usage. they had 7940’s IP phones whose key pad was completely worn out but the phones were just slogging away.the customer saw no need to replace the perfectly functioning IP Phones. I dont think this customer will be upset that Cisco has made this announcement because they are not affected

… but i will surely be šŸ˜¦ i have a 12SP phone, one of the first IP Phones from the Selsius days that i managed to get from a friend @ cisco. i still use it from time to time but looks like i will be adding it to my museum with great regret .. if i decide to upgrade šŸ˜€

CX42n3EW8AAqBLn.jpg large

enough with the reminiscing, here are the affected IP phones:-

  • Cisco IP Phone 12 S
  • Cisco IP Phone 12 SP
  • Cisco IP Phone 12 SP+
  • Cisco IP Phone 30 SP+
  • Cisco IP Phone 30 VIP
  • Cisco Unified IP Phone 7902G
  • Cisco Unified IP Phone 7905G
  • Cisco Unified IP Phone 7910
  • Cisco Unified IP Phone 7910G
  • Cisco Unified IP Phone 7910+SW
  • Cisco Unified IP Phone 7910G+SW
  • Cisco Unified IP Phone 7912G
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Conference Station 7935

 

11.5 release notes

 

PLM Password reset issue

i recently had a issue where it was not clear which application user was assigned to be the admin for PLM, this is easily resolvable by typing the following command:

admin:license management list users
App user: ItsMeSilly

now the is what if i have forgotten the password? well the user guide for 10.5 says the command to reset this password is license management change user password

admin:license management change user name password
Expected 0 mandatory and up to 0 non-mandatory parameter(s)
but 1 parameter(s) were found
Executed command unsuccessfully
Error executing command

there is a bug id for this: CSCus29004, basically a typo in the docs with the correct command being:

admin:license management reset user password
The username: ItsMeSilly
New Password: ******
Re-enter Password: ******
The administrator account password was successfully changed.

further info:-

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus29004

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_5_1/userguide/CPLM_BK_U9B156B7_00_user-guide-rel-1052.pdf

Cisco #Spark notes

Cisco Spark is broken down into three component areas

  1. Cisco Spark Platform
  2. Hybrid Services
  3. API’s
spark
1. Cisco Spark Platform

The Cisco Spark platform is comprised of the following core services

a. Message
b. Meeting
c. Call

message
Message allows a participant the to have 1on1 and Team messages in Virtual rooms, it allows Persistent messages with File Sharing, share photos to the rooms which are then accessible on all devices including mobiles, you can search content, people anytime within a inbuilt search function, @mention allows you to create a kind of notification to the intended participant so that when i @yournamehere you get notified someone mentioned you thus allowing you to quickly respond all withĀ Secure E2E encryption

this is a free service that allows you to invite and collaborate with anyone with just an email address, Spark will send a email to the user who if they do not have a Spark account they will then be able to register with the link provided… pretty straight forward and takes <1min to complete..

meet

MeetingĀ  allows you to easily meet with anyone at any time, meetings are initiated from a single click or can be scheduled for a later time. users can connect to these meetings face to face on a HD Voice and Video call. this offering supports upto 25 participants on a call to include Voice, Video & screen sharing, it supports any Spark client sharing and Spark room systems. if additional quantity is required WebEx meetings will need to be scheduled which supports upto 200 participants but only supports a separate Web client, PSTN integration, Video Systems. while there is no clear transition or escalation path from Spark Meeting to WebEx, i suspect this is something the WebEx/Spark teams are looking into and can imagine it to be available soon.

whats pretty cool here is that when WebEx / Spark is integrated into the on-prem environment (through the Calendar Connector), you can automatically create a room by just adding @spark and @webex to the calendar invite.

Spark Room systems…..This allows you use Spark rooms on codecs such as the SX10, such that when you are on a spark call for example you can move the meeting and content to the SX10 and when you wish to leave, you can take the call with you back on the mobile device by dropping the call back on your device

call

Call allows you to deploy phones to users while utilising the cloud infrastructure, it supports the latest generation of Phones, the cisco 7800 and 8800, it offers three types of features:
Basic Telephony

  • PSTN calling+
  • Video Calling
  • Single Number Reach
  • Call Forward
  • Transfer
  • DND
  • Hold/Resume

 

Advanced Features

  • Auto Attendant
  • Hunt Groups
  • Shared Lines
  • Video on Hold
  • deskphone control with Spark
  • Ad hoc Conferencing
  • zero touch meeting

 

Administrative features

  • User Self care portal;
  • customer bulk provisioning
  • customer & partner admin portal
  • external health portal
  • support tab

 

+PSTN service are provided from a 3rd Party provider approved by Cisco, which provide local, national, international, DDI/DID capabilities
The actual deployment of devices is straight forward, its a case of entering code into the phone or hold the QR code infront of Camera, it will then register to the cloud service.

qr

hybrid

2. Hybrid Services
This allows customers to integrate premises application to Cisco Cloud such as Cisco Call Control, Calendar and Directory.

Directory service
– extends the enterprise directory contacts into the cloud for use with both Cisco UC and Spark customers, with this AD integration when a user is deactivated in AD deactivates the cloud service and removes user from all rooms and services,

Calendar Service –
Simple Scheduling – as mentioned earlier you can schedule meetings and add @webex, and/or @spark to the location field in an invite, this does away with the need for plugins. it will add WebEx details and/or create a Spark room for all attendees to get the converation started before the meeting, this way if content is shared and intros completed, come the time for the actual meeting, and you just get the job done and waste less time. If Video rooms are included in the meeting, they are provisioned for One button to push OBTP

Call Service Connect
– connects your phone system to Cisco Spark, this allows Spark to behave like a softphone, it also provides interop between Jabber and Spark. users can use either Jabber, Spark or deskphone to make calls, users can also be reached on any device. this way you are maximising on existing investment on enterprise telephony

Call Service Aware
– Jabber and Desk phone call history is pushed to Spark, so when using in conjunction with Spark, they can be called back easily. this also creates a “Zero touch meeting” which allow you to answer incoming call on any device, once it identifies both parties have spark enabled it allows you to start a room and share content directly on the spark client, this feature also allows quick redial of missed calls from anywhere
Requirements
arch

Office 365 is currently in EFT and should be available in March 2016

api

3. API’s

Visit https://developer.ciscospark.com/

 

Further Information
Spark integrations https://developer.ciscospark.com/integrations.html
Spark Availability https://support.ciscospark.com/customer/portal/articles/1940194-where-is-cisco-spark-available
Zapier https://zapier.com/zapbook/cisco-spark/
IFTTT https://ifttt.com/cisco_spark

Jabber 11.0 shortcuts

we all want something that makes our lives simpler or wer just plain lazy, aside from the basic Windows shortcuts for copy, paste, bold, underline we should all really know?! that can be used for IMs, here are some Jabber 11.0 shortcuts that you can use to do just that when dealing with calls. most of the shortcuts are still applicable @ v9.x

j11acc

for more information, please refer to the Jabber 11.0 end user Guide

zero touch migration of Cisco IP phones… Free

Yep, for free and for a limited time .. read on.. UnifiedFX has released a pretty cool tool called #MigrationFX for migrating old Cisco Phones to new. if you take into consideration the time taken to plan and swap phones accross this works out to be a very good solution.

the process is as simple as ordering new phones and distributing to users; no need to scan MAC addresses and allocate and configure for user and ship to THAT user. once user/s receive the phone, its as simple as unplugging the handset and using the same cable adding the new device. this then kick starts the auto provisioning process.

to see how this works see the following link

you can try out the product for free for upto 50 phones, by registering with them http://www.unifiedfx.com/migrationfx-lab-edition/.

and i know you are thinking, but you said for FREE.. and yep im coming to that, if your migration includes more than 100 phones, Cisco will throw this product in for free by using the following promo code L-CP-MGFX-PROMO= in the same TMP registration.

more information from Cisco on this promotion: http://refreshcollab.cisco.com/webportal/16/4/17/description

 

ive been asleep..well not exactly

wow, its been what seems like a long time since I did a post on this site. 3 years long!. so where have I been? well.. for starters I completed my CCIE Voice journey back in 2012, have got involved with some amazing Cisco UC projects, completed my MCSE Communications early this year.

what are you doing now? I am now working in a Service Provider setting doing Video (mostly Cisco), so learning new things every day.

a lot has changed in the last few years in this area, we now no longer talk about dispersed and disjointed communication methods, communication is not primarily only voice. there are multiple areasĀ that the vendors have now consolidated onĀ to provide a truly unique experience internal or external to theĀ enterprise.

Microsoft Lync (now SfB) took the market by storm. While they do notĀ  provide a complete end2end solution, in complex areas of telephony lack ability to deliver and rely on heavily UCOIP partners to fill the void, they have definitely reignited and reinvented the meaning and vision of unified communications and collaboration.they have provided a new perspective to the meaning of Collaboration especially when communicating from the Edge, and with their monopoly over Skype. yea the experience is not always great but from the end user perspective its familiar, easy and pretty intuitive.

From a Cisco perspective,Ā all systems went about their business their own way, there was a massive disconnect in their approach and the story of UC was constantly changing; this has now been drastically consolidated into a preferred architecture model whereby everything is tightly integrated around the Cisco Unified Communications Manager platform. with the IM&P server (former Presence Server) now a component of CUCM, the newĀ Jabber softclient (new version of jabber fills now the gap between traditional telephony and softclient features), Cisco Expressway (features such as MRA & JabberGuest, B2B, Lync Interop) Cisco Conductor (resource management etc), There is now also a more defined strategy for on-prem, cloud and hybrid with finally with the icing on the cake, the constantly and rapidly evolving Cisco Spark

all of which in due time I will aim to cover in more details šŸ™‚