Death to the phones of old

As of CUCM version 11.5 Cisco has finally removed support for the legacy phones, now when i say Legacy i mean really old phones.. i understand why theyve removed its support and have always been impressed on why they have had these in for so long. They make some really tough phones, I remember visiting a customer site with a really intense call center and phone usage. they had 7940’s IP phones whose key pad was completely worn out but the phones were just slogging away.the customer saw no need to replace the perfectly functioning IP Phones. I dont think this customer will be upset that Cisco has made this announcement because they are not affected

… but i will surely be šŸ˜¦ i have a 12SP phone, one of the first IP Phones from the Selsius days that i managed to get from a friend @ cisco. i still use it from time to time but looks like i will be adding it to my museum with great regret .. if i decide to upgrade šŸ˜€

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enough with the reminiscing, here are the affected IP phones:-

  • Cisco IP Phone 12 S
  • Cisco IP Phone 12 SP
  • Cisco IP Phone 12 SP+
  • Cisco IP Phone 30 SP+
  • Cisco IP Phone 30 VIP
  • Cisco Unified IP Phone 7902G
  • Cisco Unified IP Phone 7905G
  • Cisco Unified IP Phone 7910
  • Cisco Unified IP Phone 7910G
  • Cisco Unified IP Phone 7910+SW
  • Cisco Unified IP Phone 7910G+SW
  • Cisco Unified IP Phone 7912G
  • Cisco Unified Wireless IP Phone 7920
  • Cisco Unified IP Conference Station 7935

 

11.5 release notes

 

PLM Password reset issue

i recently had a issue where it was not clear which application user was assigned to be the admin for PLM, this is easily resolvable by typing the following command:

admin:license management list users
App user: ItsMeSilly

now the is what if i have forgotten the password? well the user guide for 10.5 says the command to reset this password is license management change user password

admin:license management change user name password
Expected 0 mandatory and up to 0 non-mandatory parameter(s)
but 1 parameter(s) were found
Executed command unsuccessfully
Error executing command

there is a bug id for this: CSCus29004, basically a typo in the docs with the correct command being:

admin:license management reset user password
The username: ItsMeSilly
New Password: ******
Re-enter Password: ******
The administrator account password was successfully changed.

further info:-

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus29004

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/plm/10_5_1/userguide/CPLM_BK_U9B156B7_00_user-guide-rel-1052.pdf

zero touch migration of Cisco IP phones… Free

Yep, for free and for a limited time .. read on.. UnifiedFX has released a pretty cool tool called #MigrationFX for migrating old Cisco Phones to new. if you take into consideration the time taken to plan and swap phones accross this works out to be a very good solution.

the process is as simple as ordering new phones and distributing to users; no need to scan MAC addresses and allocate and configure for user and ship to THAT user. once user/s receive the phone, its as simple as unplugging the handset and using the same cable adding the new device. this then kick starts the auto provisioning process.

to see how this works see the following link

you can try out the product for free for upto 50 phones, by registering with them http://www.unifiedfx.com/migrationfx-lab-edition/.

and i know you are thinking, but you said for FREE.. and yep im coming to that, if your migration includes more than 100 phones, Cisco will throw this product in for free by using the following promo code L-CP-MGFX-PROMO= in the same TMP registration.

more information from Cisco on this promotion: http://refreshcollab.cisco.com/webportal/16/4/17/description

 

ive been asleep..well not exactly

wow, its been what seems like a long time since I did a post on this site. 3 years long!. so where have I been? well.. for starters I completed my CCIE Voice journey back in 2012, have got involved with some amazing Cisco UC projects, completed my MCSE Communications early this year.

what are you doing now? I am now working in a Service Provider setting doing Video (mostly Cisco), so learning new things every day.

a lot has changed in the last few years in this area, we now no longer talk about dispersed and disjointed communication methods, communication is not primarily only voice. there are multiple areasĀ that the vendors have now consolidated onĀ to provide a truly unique experience internal or external to theĀ enterprise.

Microsoft Lync (now SfB) took the market by storm. While they do notĀ  provide a complete end2end solution, in complex areas of telephony lack ability to deliver and rely on heavily UCOIP partners to fill the void, they have definitely reignited and reinvented the meaning and vision of unified communications and collaboration.they have provided a new perspective to the meaning of Collaboration especially when communicating from the Edge, and with their monopoly over Skype. yea the experience is not always great but from the end user perspective its familiar, easy and pretty intuitive.

From a Cisco perspective,Ā all systems went about their business their own way, there was a massive disconnect in their approach and the story of UC was constantly changing; this has now been drastically consolidated into a preferred architecture model whereby everything is tightly integrated around the Cisco Unified Communications Manager platform. with the IM&P server (former Presence Server) now a component of CUCM, the newĀ Jabber softclient (new version of jabber fills now the gap between traditional telephony and softclient features), Cisco Expressway (features such as MRA & JabberGuest, B2B, Lync Interop) Cisco Conductor (resource management etc), There is now also a more defined strategy for on-prem, cloud and hybrid with finally with the icing on the cake, the constantly and rapidly evolving Cisco Spark

all of which in due time I will aim to cover in more details šŸ™‚