wow, its been what seems like a long time since I did a post on this site. 3 years long!. so where have I been? well.. for starters I completed my CCIE Voice journey back in 2012, have got involved with some amazing Cisco UC projects, completed my MCSE Communications early this year.
what are you doing now? I am now working in a Service Provider setting doing Video (mostly Cisco), so learning new things every day.
a lot has changed in the last few years in this area, we now no longer talk about dispersed and disjointed communication methods, communication is not primarily only voice. there are multiple areas that the vendors have now consolidated on to provide a truly unique experience internal or external to the enterprise.
Microsoft Lync (now SfB) took the market by storm. While they do not provide a complete end2end solution, in complex areas of telephony lack ability to deliver and rely on heavily UCOIP partners to fill the void, they have definitely reignited and reinvented the meaning and vision of unified communications and collaboration.they have provided a new perspective to the meaning of Collaboration especially when communicating from the Edge, and with their monopoly over Skype. yea the experience is not always great but from the end user perspective its familiar, easy and pretty intuitive.
From a Cisco perspective, all systems went about their business their own way, there was a massive disconnect in their approach and the story of UC was constantly changing; this has now been drastically consolidated into a preferred architecture model whereby everything is tightly integrated around the Cisco Unified Communications Manager platform. with the IM&P server (former Presence Server) now a component of CUCM, the new Jabber softclient (new version of jabber fills now the gap between traditional telephony and softclient features), Cisco Expressway (features such as MRA & JabberGuest, B2B, Lync Interop) Cisco Conductor (resource management etc), There is now also a more defined strategy for on-prem, cloud and hybrid with finally with the icing on the cake, the constantly and rapidly evolving Cisco Spark
all of which in due time I will aim to cover in more details 🙂