Acme Packet SBC looping after attempted upgrade

When upgrading the Oracle SBC it fails and keeps looping without actually booting up>

boot device          : eth
unit number          : 0
processor number     : 0
host name            : XX.XX.XX
file name            : /boot/nnECZ730mXX.XX
inet on ethernet (e) : x.x.x.x:ffffff00
gateway inet (g)     : x.x.x.x
user (u)             : vx
ftp password (pw)    : vx
flags (f)            : 0x0
target name (tn)     : XX.XX.XX

Loading /boot/…/boot: volume uses UTF-16 on disk, but Unicode is disabled

CAUTION: 32bit CPU attempting to boot an untagged Linux image.
If system hangs, power cycle and set boot file to a 32bit image.

Boot protocol version 2.10

Found kernel version string: 2.6.39-el6uek.v2.6.39-400.298.2-cov (acme@goose) #2SMP PREEMPT Thu May 17 16:19:36 EDT 2018

Kernel cmdline = console=ttyS0,115200,n8 flags=0x00000000 hostname=x.x.x.x  acmeplatform=SD3 crashkernel=128M quiet

Starting at 0x1f863d5a…

kernel_start = 0x208a9010
kernel_size = 0x0388b7d0

Acme Packet Net-Net 3820
Processor speed: 1.866 GHz
Stage 1 (built Nov  1 2013 11:09:15)
/boot: volume uses UTF-16 on disk, but Unicode is disabled
Stage 2 (built Nov  1 2013 11:09:15)

Resolution is to boot back to previous image by changing the /boot/oldimage and freeing up space on the /boot/ folder. revert back to new image and it should upgrade.

other possibilities could be incorrect stage3 bootloader.



Oracle/AcmePacket 3820 SBC replacement

19452417 – 11/01/2013 Bootloader for Acme Packet 3800 and 4500 (Patchset)
20981230 – Oracle Enterprise Session Border Controller ECZ720p5 for 3820 (Patchset)

These are the steps to replacing Orable SBC in a cluster:-

1.. Get “old” S/N bootparam,passwords and take backup so one..
2.. Power down the SBC
3.. Move the HW to new system
4.. connect Serial console
5..power on chassis
6.. move bootparams
7.. don’t change image yet,reboot
8.. login by network
9..Transfer correct image
10.. Check boot loaders
11.. Upgrade if needed
13..Boot on correct Image
14.. Get new S/N
15.. License you need to call in to get a temp license  . when you have all needed information.  old,new S/N
16.. acquire config
17..Request for a permanent License

to Get Serial Number

#show version boot

once you have received your license you can apply the license as follows:

sbc# conf t
sbc(configure)# system
sbc(system)# license
sbc(license)# add ‘license key here’

You can then use the show command to verify that the license was installed:

sbc(license)# show
License #1: 32000 sessions, SIP, MGCP, H323, IWF, QOS, ACP,

Routing, Load Balancing, Accounting, High Availability, PAC, LI, External BW Mgmt, External Policy Services, ENUM

no expiration

installed at 21:47:11 FEB 18 2016

Total session capacity: 32000